Creatio CRM/BPM
Implementation Services

Implementing Creatio CRM and BPM products for business process automation

Ministry of Health of Ukraine logo MAIB logo UKR EXIM Bank logo Mastercard logo Raiffeisen Bank logo Data Group logo Bank Lviv logo Credo Bank logo

Why Creatio

Creatio by Terrasoft is a low-code platform for process management and CRM that helps to accelerate sales, marketing, service, and operations for enterprises.

Supports omnichannel

Has intelligent analytics

Includes many in-built productivity tools

This CRM/BPM software is widely recognized by the world's top companies. Together with hundreds of partners, Creatio operates in 110 countries worldwide.

What You Will Get

Our consultants and business analysts with extensive practical experience integrate Creatio products in accordance with the established requirements and goals of your business.

Why choose us

If you're looking for a team who can knock out your CRM/BPM implementation quickly, reliably, and with a deep understanding of the process, please leave your inquiry for a free consultation:

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Professionalism

We will walk you and your team through all the stages of CRM/BPM implementation to make sure you’ll reach your set goals in a proper way.

Efficiency

Every stage will be precisely documented, prepared, and implemented, so you will have full control over your CRM/BPM system.

Safety

Your data will be moved with a high level of privacy and security, using our versatile experience of safely moving large loads of data for different projects.

Support

You will have our comprehensive technical support to make sure every part is working as intended. We’ll always be there to help you with any further changes or improvements.

We’re impressed with their experience and professionalism. Edenlab feels like a significant part of our company, rather than an external vendor.

Vladimir Taranushchenko, Executive Director, Bank Lviv

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Our Case Studies

Data Group case img
Fintech

Datagroup

Datagroup is an all-Ukrainian communication solutions provider for business and home that provides internet access, telephony and television, video conferencing and surveillance, satellite communication, data transmission services, and cloud solutions.

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UKR EXIM Bank case img
Fintech

UkrEximBank

In 2018, the bank’s corporate faction completed a project aimed at improving the efficiency and quality of its operations. The Edenlab team was responsible for CRM integration based on the Creatio platform.

Learn More
MAIB case img
Fintech

Moldova Agroindbank (MAIB)

In December 2019, the bank launched a project for automating business processes on the Creatio platform. The first stage of the project included the creation of a single customer base (portrait 360) and automation of the loan conveyor process for individuals. The Edenlab team was responsible for CRM integration.

Learn More
Bank Lviv case img
Fintech

Bank Lviv

At the beginning of 2020, the bank launched a project aimed at improving their quality of customer service while optimizing the business processes of customer acquisition and sales. Edenlad team was responsible for the Creatio implementation.

Learn More

Contact us

Are you looking for experienced professionals to implement Creatio CRM in your company? Request a quote or consultation by filling out this form, and we'll contact you soon:

    Name

    Email

    Company

    Message

    Your form has been submitted successfully

    We will contact you shortly

    Write us: [email protected]
    Fintech

    Datagroup

    Datagroup is an all-Ukrainian communication solutions provider for business and home that provides internet access, telephony and television, video conferencing and surveillance, satellite communication, data transmission services, and cloud solutions.

    They work not only with corporate, inter-operator, and home users, but also with the public sector and defense structures.

    Background

    Complex process automation was one of the steps in implementing a transformation and digitization strategy in the company.

    Results

    • Integration of the company’s disparate IT systems into a single IT platform. Based on an online BPM, this allowed the company’s divisions to work in it throughout the process, from requisitioning, technology assessment, and support to service delivery.
    • Optimization of all stages of working with corporate clients: Customer relationship management (CRM), sales maintenance (NTS), and customer service (Service Desk) were all improved.
    • Creating a centralized glitch-tracking system. The tool allowed the company to implement automated SLA control, automatic distribution of applications during failure through working brigades. It helped cut glitch-management time between 30% and 35%.
    • Automation of the application’s distribution related to new connections. It helped cut the new application’s management time by 20%.
    • Creation of a single center of current information within counterparties with the mapping of active and historical services, activities, documents, etc. It helped improve the B2B sales pipeline in terms of both speed and human resources required.
    • Implementation of sales department productivity graphs. This has not only improved the sales analytics but also decreased the efforts of the BI team.
    • Automated the commercial offer approval system based on profitability and payback data. This improved the speed and productivity of the process significantly, compared to the manual process.
    • Implementation of the Service and Sales product bundle has improved the interaction between the sales and technical service departments and decreased the speed of complex project implementation by 20%.
    • Automation of the customer application process of all types (sales, finance, technical issues, etc.). Besides overall process improvement, this has brought the company a possibility to track the service department employees' workload, application dynamics, and types of questions they ask.
    • Automation of service department application distribution, related to both new and old clients. The distribution speed increased by 30% to 50%, depending on the application type. Efforts for application coordination were improved significantly.
    • Creation of a single configurable catalogue of company services.

    Contact us

    Are you looking for experienced professionals to implement Creatio CRM in your company? Request a quote or consultation by filling out this form, and we'll contact you soon:

      Name

      Email

      Company

      Message

      Your form has been submitted successfully

      We will contact you shortly

      Write us: [email protected]
      Fintech

      UkrEximBank

      Established in 1992, this bank’s main objectives, as defined in its charter, are to create favorable conditions for the economic development of Ukraine, to support national manufacturers, to provide credit and financial assistance for the development of the national infrastructure, and to facilitate the growth of the manufacturing and trading potential of export-oriented sectors of the Ukrainian economy.

      The state, represented by the Cabinet of Ministers of Ukraine, owns 100% of Ukreximbank’s shares, thus being its sole founder and shareholder.

      Background

      In 2018, the bank’s corporate faction completed a project aimed at improving the efficiency and quality of its operations. The Edenlab team was responsible for CRM integration based on the Creatio platform.

      Results

      • Obtaining a single system for managing a base of corporate clients and storing the entire client history
      • Automation of the corporate business client base segmentation and clustering
      • Customization of the relationships between corporate clients, considering them in work as related company groups
      • Automating the sales processes (200+ cases) depending on the clients' segments and clusters: by industry, geography, portfolio, group, etc
      • Monitoring and managing the activity and performance of sales managers

      Contact us

      Are you looking for experienced professionals to implement Creatio CRM in your company? Request a quote or consultation by filling out this form, and we'll contact you soon:

        Name

        Email

        Company

        Message

        Your form has been submitted successfully

        We will contact you shortly

        Write us: [email protected]
        Fintech

        Moldova Agroindbank (MAIB)

        Moldova Agroindbank is a universal systemic bank committed to providing innovative and high-tech services to all segments of customers, individuals, and legal entities.

        Background

        In December 2019, the bank launched a project for automating business processes on the Creatio platform. The first stage of the project included the creation of a single customer base (portrait 360) and automation of the loan conveyor process for individuals. The Edenlab team was responsible for CRM integration.

        Results

        • Establishing a single system for maintaining the customer base of individuals
        • Automatic updating of individuals’ data from internal and external systems
        • Automated application creation process through a bank branch and from external sources (including online)
        • Customized processes for creating, filling out, and reviewing applications with the possibility of automatic routing, depending on the level of the transaction
        • Ability to generate, view, and print pre-configured forms for public contracts, loan applications, and more
        • Scoring calculation mechanism and settings of its parameters
        • Integration between Creatio and other systems of the bank to create and update customer data, reserve and open an account, register limits, transfer agreements, payment schedules, etc.

        Contact us

        Are you looking for experienced professionals to implement Creatio CRM in your company? Request a quote or consultation by filling out this form, and we'll contact you soon:

          Name

          Email

          Company

          Message

          Your form has been submitted successfully

          We will contact you shortly

          Write us: [email protected]
          Fintech

          Bank Lviv

          Bank Lviv is a commercial regional bank in the western region of Ukraine. The bank is owned by the Swiss investment group responsAbility.

          The bank specializes in lending to the agricultural sector and small and medium-sized businesses while providing a full range of commercial bank services.

          Background

          At the beginning of 2020, the bank launched a project aimed at improving their quality of customer service while optimizing the business processes of customer acquisition and sales.

          Results

          • Configuring the integration between Creatio and other systems of the bank for the exchange of data about customers, accounts, and transactions
          • Contact Center processes automation: accounting of customer requests, incoming and outgoing calls, etc.
          • Field-force management process automation for corporate business sellers
          • Control processes and sales management of corporate businesses automation
          • Configuring customer service quality control and assessing customer satisfaction

          Contact us

          Are you looking for experienced professionals to implement Creatio CRM in your company? Request a quote or consultation by filling out this form, and we'll contact you soon:

            Name

            Email

            Company

            Message

            Your form has been submitted successfully

            We will contact you shortly

            Write us: [email protected]

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